How to Deal with Tricky Individuals in Business

The business world is full of tricky individuals. From customers to clients, to contractors, to staff
members, and as a company owner, you will face a fair number of people who are unwilling to
cooperate with you every single day.
In order to deal with this kind of person in a fruitful, professional manner, first and foremost, you
need to keep a cool head. No matter how angry the individual may make you feel, as a business
owner, you will do more harm than good to your reputation if you decide to act out on your
emotions.
Once you are able to keep a lid on your feelings, depending on what type of tricky individual you
come across, you need to put the following pieces of advice into practice.

Dealing with tricky customers
Tricky customers always have been and always will be a permanent fixture in the world of
business. For every person that pays you for your services on time and fulfills the obligations that
they make to you, there’s another that is going to try and take advantage of you. It is for this reason
why you need to resolve to deal with all the customers that seek to wreak havoc upon your
business before they use you for their own gain.
To deal with what is possibly the worst type of tricky customer, the type that does not pay you on
time, you’re going to need some help. Granted, upon occasion, oversights are made, and things
are forgotten — human error should always be accounted for in the first instance when you do not
receive a payment when you expect to receive it. If time passes, however, and you still don’t get
the money you are owed from a customer, and if they also seem to cut off all communication with
you, then you need to take action by aligning yourself with a professional factoring company. A
factor will pay you the money that you are owed and then take it upon itself to chase the rogue
customer down. This means that, not only do you get the money you need, but you also don’t have
to waste your time and resources seeking the payment going forward.

Dealing with tricky employees
Sometimes, no matter how much you pay them or do for them in a professional sense, employees
will become disgruntled with you. If the slightest thing goes wrong for them during their working
hours, as their boss you are their easiest target, which is why you will always bear the brunt of their
anger.
If you ever feel that an employee oversteps the mark and acts in an unnecessarily tricky fashion,
you have to deal with it — if anything, this will show the rest of your employees that you are not
willing to tolerate such behavior. In this particular instance, it is best to align yourself with a labor
and employment firm, such as Gignilliat, Savitz & Bettis. Such a firm will help you to deal with
everything, from wage disputes to discrimination charges.

If you don’t deal with tricky customers and employees quickly and professionally, your problems
will only worsen going forward. You need to nip whatever problem you face in the bud, then, by
putting the above advice into practice swiftly.

Lisa
Lisa Besserman, Founder and CEO of Startup Buenos Aires, has been named as Business Insider’s “Top 100 Most Influential Women in Tech”, and the 2014 “Business Innovator of Latin America” by the Council of the Americas.

Lisa moved to Buenos Aires from New York City to create Startup Buenos Aires, the organization that represents the startup, tech and entrepreneurial community of Buenos Aires, Argentina.
Startup Buenos Aires has been one of the main catalysts for strengthening the tech ecosystem in Latin America, by bringing global startup initiatives, development projects and investment opportunities to the region.
Under Lisa’s leadership Startup Buenos Aires has been credited as “Top 3 Growing Startup Cities” by CNBC and “5 Emerging Global Tech Hubs” by Entrepreneur Magazine.

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