Useful Tips For Improving Your Business Shipping Services
If you are shipping any goods from your business to your customers, whether they are end-users or re-sellers, whether they are in your own country or abroad, you will need to ensure that the processes you have in place are robust. It would be terrible to have a great product and a well-run business only to be let down by your shipping system, whatever that might be. Because it’s the last element of the service you are offering a customer, it means that it’s the last thing they will remember about you; a poor shipping experience will make them feel as though they’ve had a poor experience overall, even if they haven’t.
Not only that, but when you get your shipping wrong it will cost your business money. You’ll have to re-send goods or give out refunds, and you might lose future sales from it too; your reputation could be damaged and it takes a long time to build it back up again. So what can be done? The key is to ensure your business shipping services are good; here are some tips on how to improve them if you need to.
Photo by Alex Mecl on Unsplash
Make The Internal Process Smooth
When you can make the internal process of shipping goods smooth, the rest will much more easily fall into place. If there are a lot of systems in place and too many processes to do well, then the entire shipping system could fall apart, and your customers might not get their goods on time, if at all. They might even get the wrong things. All in all, these are all bad situations to be in as a business.
This is why it will pay to take the time to look at your internal processes and ensure that they are streamlined. What can be removed from the process of shipping? How can it be made quicker and easier? Where are the mistakes happening? Work on this, and even if it takes some time to get right, it will be worth it in the end.
Use The Best Suppliers
Even if your processes are excellent, if the supplier and carrier you are using are not doing a good job there could very easily still be many mistakes made. There is a saying that goes ‘you get what you pay for’ and although this can be rather a generalization, there is some truth in it, and when it comes to shipping, it is something to bear in mind; you might have to pay a little more for a better shipping carrier, but if they get the job done properly, quickly, and ensure your customers are happy, it will be more of an investment than anything else.
There are ways that you can use great companies and still find a good price. Start by looking for the best international UPS shipping prices, for example, and you might be able to find a great deal or sign up for a process that will help you.
Better Packaging
Sometimes it can be the simplest things that cause the biggest problems when it comes to shipping. It might not be that you have bad processes or that you have chosen a bad courier; it might be that your packaging is not good enough to withstand the potentially long journey that your boxes have to take.
Again, you will need to spend money to ensure that your packaging is upgraded to a better level, but if you can protect the goods and ensure they arrive in the condition they should do because your boxes are stronger, your tape stays stuck for longer, and you’re using great interior wrapping, your reputation won’t suffer and your customers will be happy.
